Things worth knowing (FAQ)

Everything you need to know for your holiday

  • Arrival & Departure?

    Arrival between 1:00 pm and 9:00 pm, check-in any time after 3:00 pm. Check-out time on the day of departure is 10:00 am at the latest. Thank you!
    If you plan on arriving later than 6:00 pm, we ask you kindly to guarantee your reservation, which will ensure that your room is available for you in any case.

  • Cancelling?

    We recommend that you take out travel cancellation insurance - it protects you from cancellation fees!

    Cancellations must be made in writing and then confirmed by us.

    In the event of a cancellation, we charge the following:

    Up to 4 weeks before arrival: Processing fee of € 40.00 per room

    Up to 15 days before arrival: 70% of the total tour price

    Up to 1 day before arrival: 90% of the total travel price

    In case of late arrival or early departure: 90% of the total tour price

    In the event of no-show: 100% of the tour price

    Otherwise, the General Terms and Conditions of the Austrian Hotel Contract Conditions (ÖHVB) shall apply.

  • Deposit?

    For your reservation we request a deposit of 20% to our account:

    Walser Raiffeisen Bank

    Account Holder: Kaufmann Alte Krone GmbH & Co. KG
    IBAN Number: AT 12 3743 4000 0243 7564
    BIC Code: RANJAT 2B

    Accepted Forms of Payment: Cash, Maestro, Eurocard, Visa, VPAY

    Submit payment online

  • Our Inclusive Services?

    Bookings with half-board include a rich "vitality" breakfast buffet with regional delicacies as well as a four-course dinner menu of your choice.

    Bookings with breakfast include a rich "vitality" breakfast buffet with regional delicacies

    Booking a room as holiday accommodation only will not include any meals but feature fresh linens and towels

    Every Monday, all guests with half-board bookings will receive an imaginative cold/warm buffet with regional delicacies. Since the restaurant is closed on Mondays, dinner will be served between 5.30 and 6.30 pm.

    Free access to our wellness area: Indoor swimming pool with counter-current system and panoramic view, steam room and sauna, relaxation room and sunbathing lawn

    Fitness center with Techno Gym equipment

    Beach bag with cozy bath robe and sauna towel for use during your stay at the hotel

    Morgenpost with tips and information about your holiday

    Free parking in front of the hotel

    The Walserbus stops directly in front of the hotel and takes you from Baad to Riezlern or Oberstdorf, respectively, free of charge (you will have to pay from Walserschanze on)

    A mountain railway pass is included during the summer holidays from May through November

    Water- a life-giving element. Our water is revitalized and enriched following Johann Grander's natural procedure and is perceived as particularly soothing - we will welcome you to your room with1 jug of this amazing water

    Free W-LAN

    Allgäu Walser Card

  • Guest Tax?

    As of 12/01/2022, the guest tax for guests over the age of 14 comes to € 3.90 per person and per night.

    This guest tax includes the following free of charge:

    Walserbus in Kleinwalsertal

    Ski museum and Bergschau - an interactive exhibition for families - at the Walserhaus

    Cross-country ski trails

    Internet - WLAN & terminals in the municipal district

    Bus back home following the activities

    Numerous other discounts

  • Miscellaneous?

    The restaurant is closed on Mondays and dinner is served between 5.30 and 6:30 pm.

    The hotel features two separate buildings (the main building and the chalet) that are not connected. It just takes a few steps across the parking lot to get from the main building to the chalet (annex building).

  • Trip Cancellation Insurance?

    Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung.

    Here you can take out the insurance easily, quickly and online: Europäische Reiseversicherung



  • What is the Charge for Accommodating Children?

    Children's Rates Half-Board

    Children's discount in the parents' room (2 persons paying full price)

    Children 0 through 3 years 90% / as of 05/13/2021 80%
    Children 4 through 10 years 80% / as of 05/13/2021 70%
    Children 11 through 13 years 70% / as of 05/13/2021 60%
    Children 14 through 17 years 40% / as of 05/13/2021 30%
    Adults from 18 years 20% / as of 05/13/2021 10%

    Children's discount in the family rooms "Heuberg" and "Johannes"(2 persons paying full price)

    Children 0 through 3 years 80% / as of 05/13/2021 70%
    Children 4 through 10 years 70% / as of 05/13/2021 60%
    Children 11 through 13 years 60% / as of 05/13/2021 50%
    Children 14 through 17 years 30% / as of 05/13/2021 20%
    Adults from 18 years 20% / as of 05/13/2021 pay full price

    Single with child (1 person in the room paying full price)

    Double as single room with discounts for children ages 0-13. Children 14 years and up pay full price. This does not apply to the turn of the year.

    Children's Rates Self-Catering

    Children's rates in the parents' apartment (2 persons paying full price)

    Children 0 through 3 years € 7.00 per night
    Children 4 through 13 years € 15.00 per night
    Any additional person 14 years and up, € 25.00 per night / as of 05/13/2021 € 30.00 per night

    We gladly arrange for a crib for children up to age 2 free of charge. Our hotel does not feature any amenities for children. All prices are quoted before guest tax (for guests 14 years and up).

  • Mission OK

    Auch wir, in der Urlaubsregion Oberstdorf Kleinwalsertal (OK), spüren die Auswirkungen der Klima- und Energiekrise. Uns ist es ein persönliches Anliegen Verantwortung zu übernehmen. Mit der Mission OK wollen wir Energie sparen, ohne auf den Komfort unserer Gäste und das hohe Niveau des Urlaubangebotes zu verzichten. Durch kleine, kaum spürbare Veränderungen können wir einen wertvollen Beitrag leisten. 

    Unsere Mission am Berg und im Tal

    - Beschneiung der Skipisten bei Nacht, mit Unterstützung von Frau Holle, um den Einsatz zu optimieren.
    - Ihre dicke Skiunterwäsche ermöglicht das Ausschalten der Sitzheizung in den Gondeln. Zum Aufwärmen wartet Glühwein in den Hütten auf Sie.
    - Smarte und sparsame Beleuchtung im öffentlichen Raum und in öffentlichen Gebäuden mit LED und Lösungen wie Bewegungsmelder und Dimmer.

    Ihre Unterstützung im Urlaub

    - Kaltwasser verwenden beim Zähneputzen
    - Stoßlüften statt Kipplüften in Ihrem Hotelzimmer
    - Beim Verlassen der Unterkunft, das Licht in Ihrem Zimmer ausschalten

    Weitere Maßnahmen und Informationen finden Sie hier