Things worth knowing (FAQ)

Everything you need to know for your holiday

Corona Informationen
  • What is the current status of Coronavirus in Kleinwalsertal?

    Lifting travel restrictions for Kleinwalsertal
    Starting immediately, Kleinwalsertal is no longer a high-risk area. The Robert Koch Institute removed Kleinwalsertal from the German list of high-risk areas (as of 10/03/2020).

    Entry requirements
    The Kleinwalsertal is exempt from the Covid-19 entry regulation of the Austrian federal government. That means there is no registration or quarantine requirement when you come to us. You can find out which regulations apply to check-in at a hotel, holiday apartment or campsite here. A vacation or day trip also depends on the regulations in your home town. Please contact the responsible authorities for information about the regulations for leaving and returning.

    Start of the reason Sommer 2021
    The hotel industry in Austria remains closed. The opening will probably only be possible in April. We will open our house again for the summer season on May 8th, 2021. We look forward to a reunion! (March 2nd, 2021).

    You can reach us by phone on weekdays, Monday till Friday vom 8:00 am until 12:00 pm (+43 5517 57280). Inquiries are processed on an ongoing basis.

    Visit safely in Kleinwalsertal
    The health of all people on vacation and who work and live in Kleinwalsertal is our top priority. Below you can find information on how we are preparing for summer: Actual information for Summer 2021

    Visiting safely
    All important security issues (entry, cancellation insurance, contact tracing etc.) can be found on from the beginning of April: https://www.vorarlberg.travel/en/visiting-safely/

  • What do the current cancellation terms look like?

    CANCELLATION CONDITIONS IN SUMMER 2021
    We want to give you a feeling of security for your holiday:

    Cancellation policy for all summer bookings staying from 08 May to 31 October 2021:
    The current cancellation conditions apply to all new and existing bookings. Cancellations can be made form-free, but must be notified in writing.

    Cancellations up to 14 days before arrival are free of charge, only a handling fee of € 40,- per room will be charged. No processing fee will be charged for a rebooking to a later date.

    In case of cancellation 13 to 7 days before arrival we charge 70 % of the travel price.

    In the last 6 days or in case of no-show we charge 90 % of the travel price.

    In case of late arrival or early departure we charge 80 % of the travel price.

    Otherwise, the terms and conditions of the Austrian Hotel Contract Conditions (ÖHVB) apply.

    We recommend that you to always take out additional travel cancellation insurance so that you are well protected all round. Take precautions for yourself and your loved ones to avoid costs and hassle. You can take out the insurance directly with us when booking.

    Trip Cancellation Insurance?
    Should you wish to take out trip cancellation insurance, we recommend the Europäische Reiseversicherung.

    - The Europäische Reiseversicherung offers coverage for Covid-19: 
    - In case the guest contracts COVID-19.
    - In case a close family member or another person living in the same household contracts COVID-19 and the presence of the guest at home is urgently required.
    - In case of fever and the suspicion of Corona, even if the test result comes back negative later.
    - In case of a positive test result without any symptoms.
    - In case a close family member in the same household contracts the disease and the guest must quarantine.

    Your safe vacation in Vorarlberg

    Important information on your accomodation:
    - With participating hosts, you can enjoy flexible cancellation conditions as part of Flexi-Booking.
    - There is free Covid-19 cancellation insurance for all bookings arriving by 31st August 2021.

    This means: 
    In the event of a Covid 19 illness or an officially ordered quarantine with you or your family members in the common household, your vacation is insured prior to departure. The insurance applies automatically, you do not have to do anything. An insured event must be reported in writing to Allianz Travel within 48 hours or 2 working days. Details on the free cancellation insurance can be found here. For optimal insurance protection, we also recommend taking out travel insurance, e.g. from Europäische Reiseversicherung.

  • Welche Maßnahmen werden für Gesundheit und Sicherheit in der Alte Krone getroffen?

    You can find all measures here.

Allgemeines
  • Arrival & Departure?

    Arrival between 1:00 pm and 9:00 pm, check-in any time after 3:00 pm. Check-out time on the day of departure is 10:00 am at the latest. Thank you!
    If you plan on arriving later than 6:00 pm, we ask you kindly to guarantee your reservation, which will ensure that your room is available for you in any case.

     

  • Cancelling?

    In case of cancellations, we charge the following: You do not have to complete a special form for cancellations but they must be made in writing only. Said cancellation must subsequently be confirmed by the hotel as well. It is recommended you take out trip cancellation insurance - it will protect you from cancellation fees!

    Up to 2 months before arrival: No cancellation fees. You only have to pay a handling fee of € 40.00.

    Up to 1 month before arrival: 30% of the total trip price

    Up to 15 days before arrival: 70% of the total trip price

    Up to 1 day before arrival: 80% of the total trip price

    In case of delayed arrival or early departure: 80% of the total trip price

    In case of no-show: 100% of the trip arrangement price

    Otherwise, the General Terms and Conditions of the Austrian Hotel Contract Conditions (ÖHVB) shall apply.

  • Deposit?

    To make your reservation, we ask you deposit € 100.00 per person into our account:

    Walser Privatbank AG

    Account Holder: Kaufmann GmbH & Co. KG
    IBAN Number: AT 12 3743 4000 0243 7564
    BIC Code: RANJAT 2B

    Accepted Forms of Payment: Cash, Master, Eurocard, Visa, VPAY

    Submit payment online

  • Our Inclusive Services?

    Bookings with half-board include a rich "vitality" breakfast buffet with regional delicacies as well as a four-course dinner menu of your choice.

    Bookings with breakfast include a rich "vitality" breakfast buffet with regional delicacies

    Booking a room as holiday accommodation only will not include any meals but feature fresh linens and towels

    Every Monday, all guests with half-board bookings will receive an imaginative cold/warm buffet with regional delicacies. Since the restaurant is closed on Mondays, dinner will be served at 6:00 pm.

    Free access to our wellness area: Indoor swimming pool with counter-current system and panoramic view, steam room and sauna, relaxation room and sunbathing lawn

    Fitness center with Techno Gym equipment

    Beach bag with cozy bath robe and sauna towel for use during your stay at the hotel

    Morgenpost with tips and information about your holiday

    Free parking in front of the hotel

    The Walserbus stops directly in front of the hotel and takes you from Baad to Riezlern or Oberstdorf, respectively, free of charge (you will have to pay from Walserschanze on)

    A mountain railway pass is included during the summer holidays from May through November

    Water- a life-giving element. Our water is revitalized and enriched following Johann Grander's natural procedure and is perceived as particularly soothing - we will welcome you to your room with1 jug of this amazing water

    Free W-LAN

    Allgäu Walser Card

  • Guest Tax?

    As of 12/01/2020, the guest tax for guests over the age of 14 comes to € 3.70 per person and per night.

    This guest tax includes the following free of charge:

    Walserbus in Kleinwalsertal

    Ski museum and Bergschau - an interactive exhibition for families - at the Walserhaus

    Cross-country ski trails

    Internet - WLAN & terminals in the municipal district

    Bus back home following the activities

    Numerous other discounts

  • Miscellaneous?

    Double bed instead of single bed available upon request.

    The restaurant is closed on Mondays and dinner is served at 6:00 pm.

    The hotel features two separate buildings (the main building and the chalet) that are not connected. It just takes a few steps across the parking lot to get from the main building to the chalet (annex building).

  • Trip Cancellation Insurance?

    Should you wish to take out trip cancellation insurance, we recommend the Europäische Reiseversicherung.


    The Europäische Reiseversicherung offers coverage for Covid-19:

    - In case the guest contracts COVID-19.

    - In case a close family member or another person living in the same household contracts COVID-19 and the presence of the guest at home is urgently required.

    - In case of fever and the suspicion of Corona, even if the test result comes back negative later.

    - In case of a positive test result without any symptoms.

    - In case a close family member in the same household contracts the disease and the guest must quarantine.

  • What is the Charge for Accommodating Children?

    Children's Rates Half-Board

    Children's discount in the parents' room (2 persons paying full price)

    Children 0 through 3 years 90% / as of 05/13/2021 80%
    Children 4 through 10 years 80% / as of 05/13/2021 70%
    Children 11 through 13 years 70% / as of 05/13/2021 60%
    Children 14 through 17 years 40% / as of 05/13/2021 30%
    Adults from 18 years 20% / as of 05/13/2021 10%

    Children's discount in the family rooms "Heuberg" and "Johannes"(2 persons paying full price)

    Children 0 through 3 years 80% / as of 05/13/2021 70%
    Children 4 through 10 years 70% / as of 05/13/2021 60%
    Children 11 through 13 years 60% / as of 05/13/2021 50%
    Children 14 through 17 years 30% / as of 05/13/2021 20%
    Adults from 18 years 20% / as of 05/13/2021 pay full price

    Single with child (1 person in the room paying full price)

    Double as single room with discounts for children ages 0-13. Children 14 years and up pay full price. This does not apply to the turn of the year.

    Children's Rates Self-Catering

    Children's rates in the parents' apartment (2 persons paying full price)

    Children 0 through 3 years € 7.00 per night
    Children 4 through 13 years € 15.00 per night
    Any additional person 14 years and up, € 25.00 per night / as of 05/13/2021 € 30.00 per night

    We gladly arrange for a crib for children up to age 2 free of charge. Our hotel does not feature any amenities for children. All prices are quoted before guest tax (for guests 14 years and up).