Things worth knowing (FAQ)

Everything you need to know for your holiday

Corona Informationen
  • What is the current status of Coronavirus in Kleinwalsertal?

    A lockdown for everyone will apply to the whole of Austria from Monday, 22 November 2021. According to the Federal Government, this is limited to a maximum of 20 days, with an evaluation after 10 days. The measures are to end automatically on 13 December 2021 at the latest.


    Travel regulations

    Kleinwalsertal (municipality of Mittelberg) is not a high-risk area (exception to the German travel warning of 12.11.2021), for German travellers this means that they do not have to register before travelling home to Germany (no digital entry registration). There are no quarantine regulations, not even for children under 12.

    What should I bear in mind when travelling to Kleinwalsertal?

    No registration (pre-travel clearance) is required to travel to Kleinwalsertal. Kleinwalsertal is exempt from the Austrian entry regulations. For the check-in you need a 2G proof (recovered or vaccinated). Further information here.

    What applies to the return journey to Switzerland?

    For the entry or return from Vorarlberg to Switzerland (or from Switzerland to Vorarlberg) there are no changes due to the new entry regulations of Switzerland from 17.9.2021, it is still possible without restrictions! 

    For information: From Monday, 20 September 2021, persons who have not been vaccinated or have not recovered must present a negative test on entry. All persons entering the country must also fill out an entry form. Persons travelling through Switzerland without a stopover as well as cross-border commuters and persons entering from border areas, including the whole of Vorarlberg, are exempt from the test and form requirement.


    In general, FFP2 masks are mandatory everywhere in Austria where no 2-G certificate is required. This therefore applies in public transport, grocery shops, shops, petrol stations, museums and libraries, among other places.


    Kleinwalsertal Safety Concept  

    The motto is to work together to ensure safe coexistence. All information about your holiday in Kleinwalsertal is compiled for you on the following info page:

    Kleinwalsertal Tourism / Current Information


  • What do the current cancellation terms look like?


    Cancellation conditions for all winter bookings with stay from 18 december 2021 to 27 march 2022:

    The current cancellation conditions apply to all new and existing bookings. Cancellations can be made without formalities, but must be notified in writing.

    Cancellations up to 30 days before arrival are free of charge, only a handling fee of € 40,- per room will be charged. No processing fee will be charged for a rebooking to a later date.

    In case of cancellation 29 to 7 days before arrival we charge 70 % of the travel price.

    In the last 6 days or in case of no-show we charge 90 % of the travel price.

    In case of late arrival or early departure we charge 80 % of the travel price.

    Otherwise the general terms and conditions of the Austrian Hotel Contract Conditions (ÖHVB) apply.


    Travel warning with quarantine obligation

    If there is a travel warning with quarantine obligation for your region of origin or Kleinwalsertal, a rebooking to a later date is possible up to 14 days before arrival. In the event of cancellation, an amount equal to the required deposit will be due.

    If a travel warning with quarantine obligation is issued shortly before departure, you can rebook for a later date free of charge. In the event of cancellation, only the amount of the required deposit will be due.


    We recommend that you always take out additional travel cancellation insurance so that you are well protected all round. Take precautions for yourself and your loved ones to avoid costs and hassle. You can take out the insurance directly with us when booking.


    Trip Cancellation Insurance?
    Should you wish to take out trip cancellation insurance, we recommend the Europäische Reiseversicherung.

    - The Europäische Reiseversicherung offers coverage for Covid-19: 
    - In case the guest contracts COVID-19.
    - In case a close family member or another person living in the same household contracts COVID-19 and the presence of the guest at home is urgently required.
    - In case of fever and the suspicion of Corona, even if the test result comes back negative later.
    - In case of a positive test result without any symptoms.
    - In case a close family member in the same household contracts the disease and the guest must quarantine.

    Information Hotel Cancellation Plus.

    Information Hotel Cancellation Premium.

  • What covid-19 measures are taken for health and safety ?
  • Arrival & Departure?

    Arrival between 1:00 pm and 9:00 pm, check-in any time after 3:00 pm. Check-out time on the day of departure is 10:00 am at the latest. Thank you!
    If you plan on arriving later than 6:00 pm, we ask you kindly to guarantee your reservation, which will ensure that your room is available for you in any case.

  • Cancelling?

    In case of cancellations, we charge the following: You do not have to complete a special form for cancellations but they must be made in writing only. Said cancellation must subsequently be confirmed by the hotel as well. It is recommended you take out trip cancellation insurance - it will protect you from cancellation fees!

    Up to 2 months before arrival: No cancellation fees. You only have to pay a handling fee of € 40.00 per room.

    Up to 1 month before arrival: 30% of the total trip price

    Up to 15 days before arrival: 70% of the total trip price

    Up to 1 day before arrival: 80% of the total trip price

    In case of delayed arrival or early departure: 80% of the total trip price

    In case of no-show: 100% of the trip arrangement price

    Otherwise, the General Terms and Conditions of the Austrian Hotel Contract Conditions (ÖHVB) shall apply.

  • Deposit?

    To make your reservation, we ask you deposit € 100.00 per person into our account:

    Walser Privatbank AG

    Account Holder: Kaufmann GmbH & Co. KG
    IBAN Number: AT 12 3743 4000 0243 7564
    BIC Code: RANJAT 2B

    Accepted Forms of Payment: Cash, Master, Eurocard, Visa, VPAY

    Submit payment online

  • Our Inclusive Services?

    Bookings with half-board include a rich "vitality" breakfast buffet with regional delicacies as well as a four-course dinner menu of your choice.

    Bookings with breakfast include a rich "vitality" breakfast buffet with regional delicacies

    Booking a room as holiday accommodation only will not include any meals but feature fresh linens and towels

    Every Monday, all guests with half-board bookings will receive an imaginative cold/warm buffet with regional delicacies. Since the restaurant is closed on Mondays, dinner will be served at 6:00 pm.

    Free access to our wellness area: Indoor swimming pool with counter-current system and panoramic view, steam room and sauna, relaxation room and sunbathing lawn

    Fitness center with Techno Gym equipment

    Beach bag with cozy bath robe and sauna towel for use during your stay at the hotel

    Morgenpost with tips and information about your holiday

    Free parking in front of the hotel

    The Walserbus stops directly in front of the hotel and takes you from Baad to Riezlern or Oberstdorf, respectively, free of charge (you will have to pay from Walserschanze on)

    A mountain railway pass is included during the summer holidays from May through November

    Water- a life-giving element. Our water is revitalized and enriched following Johann Grander's natural procedure and is perceived as particularly soothing - we will welcome you to your room with1 jug of this amazing water

    Free W-LAN

    Allgäu Walser Card

  • Guest Tax?

    As of 12/01/2020, the guest tax for guests over the age of 14 comes to € 3.70 per person and per night.

    This guest tax includes the following free of charge:

    Walserbus in Kleinwalsertal

    Ski museum and Bergschau - an interactive exhibition for families - at the Walserhaus

    Cross-country ski trails

    Internet - WLAN & terminals in the municipal district

    Bus back home following the activities

    Numerous other discounts

  • Miscellaneous?

    Double bed instead of single bed available upon request.

    The restaurant is closed on Mondays and dinner is served at 6:00 pm.

    The hotel features two separate buildings (the main building and the chalet) that are not connected. It just takes a few steps across the parking lot to get from the main building to the chalet (annex building).

  • Trip Cancellation Insurance?

    Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge).

    Here you can take out the insurance easily, quickly and online: Europäische Reiseversicherung



  • What is the Charge for Accommodating Children?

    Children's Rates Half-Board

    Children's discount in the parents' room (2 persons paying full price)

    Children 0 through 3 years 90% / as of 05/13/2021 80%
    Children 4 through 10 years 80% / as of 05/13/2021 70%
    Children 11 through 13 years 70% / as of 05/13/2021 60%
    Children 14 through 17 years 40% / as of 05/13/2021 30%
    Adults from 18 years 20% / as of 05/13/2021 10%

    Children's discount in the family rooms "Heuberg" and "Johannes"(2 persons paying full price)

    Children 0 through 3 years 80% / as of 05/13/2021 70%
    Children 4 through 10 years 70% / as of 05/13/2021 60%
    Children 11 through 13 years 60% / as of 05/13/2021 50%
    Children 14 through 17 years 30% / as of 05/13/2021 20%
    Adults from 18 years 20% / as of 05/13/2021 pay full price

    Single with child (1 person in the room paying full price)

    Double as single room with discounts for children ages 0-13. Children 14 years and up pay full price. This does not apply to the turn of the year.

    Children's Rates Self-Catering

    Children's rates in the parents' apartment (2 persons paying full price)

    Children 0 through 3 years € 7.00 per night
    Children 4 through 13 years € 15.00 per night
    Any additional person 14 years and up, € 25.00 per night / as of 05/13/2021 € 30.00 per night

    We gladly arrange for a crib for children up to age 2 free of charge. Our hotel does not feature any amenities for children. All prices are quoted before guest tax (for guests 14 years and up).